Personnel Certification

GLOCERT INTERNATIONAL follows the IPC specification for Personnel Certifications services to its clients.



3.1 Completion of a specified training course could be a requirement for a personnel certification scheme. The PCB shall establish prerequisite training course requirements with key stakeholders for its scheme.

3.2 There are many reasons why a specified training course may be included as a requirement in the scheme, including:

  • Training courses provide a benchmark for good practice.
  • Training may be a useful pathway to developing the competence requirements identified in the scheme.
  • Training and education may be absent from the sector or industry for which the scheme is being developed preventing potential applicants from developing the base skills and knowledge.


4.1 PCBs shall follow the ISO 17024 requirements for the PCB to ensure that training is kept separate from any subcontracted examination activities carried out by training providers or its subcontractors.


5.1 Learning Objectives:

5.1.1 The PCB shall establish training course learning objectives in terms of the knowledge and skills that the student must achieve in order to successfully complete the training.

5.2 Training Methods:

5.2.1 The PCB shall consider identifying the training methods that may be employed by training providers to deliver the training.

5.2.2 The training methods shall suit the learning objectives. The applied methods shall be defined and documented. Methods include, but are not limited to, the following:

  • Classroom-based learning – suitable for knowledge, skills training and practical activities.
  • Distance learning/self-study – suitable for knowledge training and some skills training, but not all (for example fabrication or interpersonal skills).
  • On-the-job training – suitable for skills and some knowledge training.
  • Blended learning (part distance/self-study and part classroom-based) – suitable for a mix of knowledge and hard and soft skills.
5.3 Training provider competence

5.3.1 PCBs shall define and ensure that training providers have the competence to deliver training that meets the specified learning objectives and to assess individuals against those learning objectives.

5.3.2 Training providers shall have the following competencies:

  • Technical competence – to deliver the knowledge and skills learning objectives (see 5.1). This may be demonstrated by individual (trainers/course designers) certification to the relevant personnel certification scheme.
  • Training competence – to employ appropriate training methods (see 5.2). This may be demonstrated by a recognized training qualification or equivalent (trainers/course designers).
  • Assessment competence (if relevant) – to employ the appropriate assessment methods and tools (see 5.3). This may be demonstrated by a recognized assessment qualification or equivalent (trainers/course designers).
5.4 Other requirements for training design and training providers:

5.4.1 PCBs shall consider, where appropriate, specifying the following:

  • The course duration.
  • Course attendance policy
  • The ratio of trainers to students, including maximum student numbers.
  • The course materials to be supplied to trainers and students.
  • Student evaluation procedures.
  • Rules for subcontracting training.
  • Procedures for students to complain and appeal.
  • Evaluation of training effectiveness
5.5 Records of training:

5.5.1 PCBs shall stipulate the records that will be generated for each student who completes the training and how long these records will be kept, including;

  • The name of each student who attends the course. That date of the course attended by each student.
  • If applicable, the outcome of each student’s assessment against the learning objectives.
  • The name of the trainer/trainers involved in the training.
  • The attendance record of each student.
  • The detailed course contents and learning objectives.

All of these records shall be provided to the student upon request.

A document, such as a statement or a report, which shall be given to the student of the training course that will be accepted by the PCB as evidence of successful completion. This shall include:

  • The name of the student.
  • The name of the training provider.
  • The name of the training course.
  • The date of completion of the training.
  • A unique identification number.
  • A reference to the recognizing PCB and the IPC MLA in the following form (subject to translation): Recognized training course by {PCB Name or Logo} subject to IPC MLA {IPC Logo}.
  • The duration of the training course (in hours).
  • The issue date of the statement.

6 APPROVAL OF TRAINING PROVIDERS AND TRAINING COURSES General requirements. The training provider shall be a legal entity have demonstrated experience in providing the specified training have access to competent trainers, up to date technical equipment, and the appropriate learning environment

6.1 Methods of approval:

6.1.1 PCBs shall consider the range of models for approving specified prerequisite training, including:

  • Approving training providers’ training courses designed against the PCBs training course requirements.
  • Approving individual trainers as competent to deliver training that meets the PCB’s training course requirements.
  • Licensing training course materials developed by the PCB to approved training providers or individual trainers (if applicable).
  • Approving courses controlled by other training provider approval bodies (if applicable).
6.2 Monitoring training courses:

6.2.1 PCBs shall develop methods to ensure that:

  • Training is consistently and effectively deployed.
  • If applicable, student assessment is consistently and effectively completed.
  • Appropriate records are maintained.

6.2.2 Monitoring methods may include:

  • Witnessing the training provider/trainers delivering training/assessment at appropriate intervals.
  • Review of training records, including student assessment records.
6.3 Management System requirements.

6.3.1 The training provider shall develop and maintain documented procedures for the effective administration of the course. Areas covered shall include:

  • The design, development and evaluation of updating course materials and documentation
  • The presentation of the course, its objectives and detailed course content. 3. The verification of prerequisite knowledge of students, where this is required
  • The control of courses presented through affiliate or franchise organizations and courses presented in other countries and in other languages
  • A document control system for maintaining the currency of procedures and course materials
  • The selection of ongoing training programs for trainers, the verification of trainer competence, annual evaluation of trainers performance, including criteria for determining satisfactory trainer performance.
  • Management review
  • Records of individual students and each course offering, including analysis of course results
  • Issue of statements or reports
  • Storage and eventual disposal of records from each course
  • Methods used to measure students’ evaluations of the course content, instructor performance and overall course performance and implementation of needed actions
  • Complaints

6.3.2 The training provider, instead of complying to above-mentioned clause 6.4.1, can demonstrate conformance to this present clause 6.4 by providing a valid statement or record to latest version of ISO 9001 or ISO 29990, with the scope of provision of training courses, issued by an accredited management system certification

6.3.3 The training provider shall maintain records for the effective administration of the course. All records shall be maintained for at least eighteen months unless otherwise specified. The records for each course presentation shall include the following:

  • Venue, dates, related advertisement and promotional literature (e.g., direct mail, fax solicitation, email solicitation)
  • Names of instruction team members (including substitutions), trainee instructors and observers
  • Revision level of the course materials used
  • Names of all students who attended the course, together with the evaluations of their achievement of the course’s learning objectives (e.g., continual evaluation, written examination)
  • Unique identification number of each statement or record of successful completion and the name of the student to whom it was issued
  • The term of approval, the condition for withdrawal, what happens in case of complaints.
  • The signed agreement between PCB and training provider.