ISO 21401 - Tourism (SMS)

Embrace Responsible Tourism, Promote Sustainability

The tourism industry is a powerful force, shaping cultures and economies worldwide. But with its growth comes a responsibility to operate sustainably. Glocert's ISO 21401 Certification Service empowers your accommodation establishment to implement a comprehensive Sustainability Management System (SMS). This internationally recognized standard demonstrates your commitment to minimizing environmental impact, supporting local communities, and fostering responsible tourism practices – all while attracting eco-conscious travelers who value sustainability.

What is ISO 21401?

ISO 21401 is an international standard that provides guidelines for implementing a Sustainability Management System (SMS) in the tourism industry. The standard is designed to help accommodation establishments, such as hotels, resorts, and lodges, integrate sustainability into their operations and promote responsible tourism practices. By achieving ISO 21401 certification, organizations can demonstrate their commitment to environmental protection, social responsibility, and economic sustainability, while enhancing their reputation and attracting eco-conscious travelers.

Benefits of ISO 21401 Certification

By achieving ISO 21401 certification, accommodation establishments can benefit in the following ways:

  • Enhanced reputation and credibility
  • Increased customer trust and loyalty
  • Cost savings through improved resource efficiency
  • Compliance with legal and regulatory requirements
  • Improved stakeholder relationships
  • Enhanced employee engagement and motivation
  • Access to new markets and business opportunities
  • Reduced environmental impact and carbon footprint
  • Support for local communities and cultural heritage
  • Alignment with the United Nations Sustainable Development Goals (SDGs)

Our ISO 21401 Certification Process

At Glocert International, we follow a structured and systematic approach to help organizations achieve ISO 21401 certification. Our process includes the following key steps:

  • Application Process
  • Initial Audit (Stage 1)
  • Initial Audit (Stage 2)
  • Technical Review
  • Decision Recommendation and Approval
  • Certification Issuance
  • Surveillance / Special Audits
  • Re-certification Audit
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Steps in Obtaining ISO 21401 Certification

As the feat of obtaining an ISO 21401 certification may seem to be a daunting task at the hands of an organisation's management, we have outlined here the path that the organisation should be travelling in to make the process a lot easier.

  • Initial consultation and gap analysis
  • Development of quality management system documentation
  • Implementation and training
  • Internal audit and management review
  • Pre-assessment audit
  • Final assessment and certification
  • Surveillance audits and recertification

Why Choose Glocert for ISO Certifications?


Glocert International is a globally accredited Conformity Assessment Body for ISO/IEC 17021-1:2015 by IAS Inc, USA, a member of the IAF (International Accreditation Forum) and signatory to a number of bilateral, regional and international agreements.

This provides international recognition and acceptance to certificates issued by Glocert International in the following schemes:

  • ISO 9001 – Quality Management Systems (QMS)
  • ISO 20000-1 – Information Technology Service Management Systems (ITSMS)
  • ISO 22301 – Business Continuity Management Systems (BCMS)
  • ISO/IEC 27001 – Information Security Management Systems (ISMS)
  • ISO/IEC 27701 – Privacy Information Management Systems (PIMS)
  • ISO 55001 – Asset Management Systems (AMS)


Our team of experienced auditors and consultants possess in-depth knowledge of ISO standards and industry best practices. We understand that every organization is unique, which is why we offer customized certification solutions tailored to your specific needs and requirements.

Continuous Support

Beyond certification, we provide ongoing support and guidance to help you maintain compliance, drive improvement, and achieve your business objectives. We pride ourselves in providing the highest standard of customer support services in the industry and it is a major reason why more and more organisations choose us to help them over the long run.

Unlock the full potential of your organisation with Glocert International as your trusted partner.

Contact us today to learn more about our ISO 21401 certification services and how we can support your organization's journey towards excellence.
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