ISO/IEC 20000-1 - IT Services (ITSMS)

Deliver Exceptional Service, Every Time

In today's competitive landscape, exceptional service delivery is no longer a differentiator, it's a necessity. Glocert's ISO/IEC 20000-1 Certification Service empowers you to develop and implement a robust Information Technology Service Management System (SMS) – the foundation for consistently exceeding customer expectations. This internationally recognized standard helps you optimize service delivery across the entire lifecycle, ensuring efficiency, reliability, and continuous improvement.

What is ISO/IEC 20000-1?

ISO/IEC 20000-1 is an international standard that specifies the requirements for an Information Technology Service Management System (ITSMS). It provides a framework for organizations to establish, implement, maintain, and continually improve their service management processes, ensuring the effective delivery of IT services to meet customer requirements and expectations.

Benefits of ISO/IEC 20000-1 Certification

By achieving ISO/IEC 20000-1 certification, organizations can benefit from the following:

  • Enhanced service quality and customer satisfaction
  • Improved operational efficiency and cost-effectiveness
  • Increased productivity and performance
  • Enhanced risk management and compliance
  • Greater visibility and control over IT services
  • Alignment of IT services with business objectives
  • Continuous improvement and innovation

Our ISO/IEC 20000-1 Certification Process

At Glocert International, we follow a structured and systematic approach to help organizations achieve ISO/IEC 20000-1 certification. Our process includes the following key steps:

  • Application Process
  • Initial Audit (Stage 1)
  • Initial Audit (Stage 2)
  • Technical Review
  • Decision Recommendation and Approval
  • Certification Issuance
  • Surveillance / Special Audits
  • Re-certification Audit
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Steps in Obtaining ISO/IEC 20000-1 Certification

As the feat of obtaining an ISO/IEC 20000-1 certification may seem to be a daunting task at the hands of an organisation's management, we have outlined here the path that the organisation should be travelling in to make the process a lot easier.

  • Initial consultation and gap analysis
  • Development of quality management system documentation
  • Implementation and training
  • Internal audit and management review
  • Pre-assessment audit
  • Final assessment and certification
  • Surveillance audits and recertification

Why Choose Glocert for ISO Certifications?


Glocert International is a globally accredited Conformity Assessment Body for ISO/IEC 17021-1:2015 by IAS Inc, USA, a member of the IAF (International Accreditation Forum) and signatory to a number of bilateral, regional and international agreements.

This provides international recognition and acceptance to certificates issued by Glocert International in the following schemes:

  • ISO 9001 – Quality Management Systems (QMS)
  • ISO 20000-1 – Information Technology Service Management Systems (ITSMS)
  • ISO 22301 – Business Continuity Management Systems (BCMS)
  • ISO/IEC 27001 – Information Security Management Systems (ISMS)
  • ISO/IEC 27701 – Privacy Information Management Systems (PIMS)
  • ISO 55001 – Asset Management Systems (AMS)


Our team of experienced auditors and consultants possess in-depth knowledge of ISO standards and industry best practices. We understand that every organization is unique, which is why we offer customized certification solutions tailored to your specific needs and requirements.

Continuous Support

Beyond certification, we provide ongoing support and guidance to help you maintain compliance, drive improvement, and achieve your business objectives. We pride ourselves in providing the highest standard of customer support services in the industry and it is a major reason why more and more organisations choose us to help them over the long run.

Unlock the full potential of your organisation with Glocert International as your trusted partner.

Contact us today to learn more about our ISO/IEC 20000-1 certification services and how we can support your organization's journey towards excellence.
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