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Quality Policy

Our commitment to high ethical standards is ensured by principles of impartiality, competence, responsibility, transparency, confidentiality and responsiveness to complaints. Preserving these principles has never been more decisive than in today’s competitive and dynamic business climate.

 Impartiality is the principle holding that decisions are based on objective evidence obtained during assessments, not on the basis of bias or prejudice caused by influence of different interests of individuals or other involved parties. Threats to impartiality are permanently identified, reviewed and controlled by the Impartiality Monitoring Committee (IMC).

Impartiality is mainly assured by independence of staff, competence of audit teams, exercising due professional care in conducting the audits, collecting of objective evidence and the presence of quality controls.

We understand the importance of impartiality in carrying out our management system certification activities and we will manage conflicts of interest and ensure the objectivity of our related activities.

Competence. GLÖCERT adopts a policy of recruiting personnel who possess suitable qualifications and appropriate training and experience. It assesses the resources required to undertake each audit and assign suitably skilled staff to the work, provide a good distribution of skills to auditing tasks and a sufficient number of persons for the audit.

Responsibility. When considering responsibility to assess sufficient objective evidence upon which to base a certification decision, Intelcert refers to fairness, disinterestedness and factuality. Decisions are taken only when audit related information include everything that is necessary to determine or demonstrate the truth of an assertion.

Transparency. By implementing this principle, GLÖCERT establishes rules for providing public access or disclosure of non confidential information by responding positively to requests for information, answer requests for information quickly and helpfully, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal with complaints and concerns about provided certification services and access to information, and that these arrangements are clearly publicized and effectively monitored.

Confidentiality. GLÖCERT  ensures that information is accessible only to those interested parties authorized to have access and specific rules are established for auditors, administrative staff and other interested parties. Information related to customers are not used or disclosed for purposes other than registration of the management system without the client’s explicit consent, or where there is a legal justification to do so.

 Responsiveness to complaints. All complaints will be investigated and responded to quickly and within specified time targets. The complaint handling process recognizes the need to be fair to both the complainant and the organization or individual against whom the complaint is made and, if the complaint is found to be valid, reasonable effort will be made to resolve the complaint by appropriate measures.